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Retrieve Health Centre

Billing & information

Clear rates, simple billing.

Detailed assessment and individualized plans for musculoskeletal injuries, pain, movement dysfunction, and women’s health.
Billing rates

Service rates

ICBC and WorkSafeBC visits are direct-billed at no cost to eligible patients. Select a discipline to view its full price list.
Physiotherapy
Physiotherapy Rates
Initial Assessment

45 min

$115

Follow-up Assessment

45 min

$115

Follow-up Visit

30 min

$105

Short Follow-up Visit

20 min

$75

Extended Follow-up Visit

45 min

$135

Complimentary Phone Consult

15 min

$0

Shockwave Therapy, Initial Visit

45 min

$125

Shockwave Therapy, Follow-up Visit

30 min

$115

Pelvic Floor Physiotherapy Rates
Pelvic Floor Initial Assessment

60 min

$170

Pelvic Floor Initial Assessment · Biofeedback

60 min

$205

Pelvic Floor Standard Follow-up

30 min

$110

Pelvic Floor Biofeedback Follow-up

30 min

$130 + GST

Pelvic Floor Follow-up · Biofeedback

45 min

$185

ICBC & WSBC Rates
ICBC Initial Visit

45 min

$0

ICBC Follow-up Visit

20 min

$0

WSBC (WorkSafeBC) Initial Visit

$0

WSBC (WorkSafeBC) Follow-up Visit

$0

WSBC Post-Surgical Initial Assessment

$0

Massage Therapy Rates
Initial Assessment

60 min

$140

Follow-up Visit

60 min

$140

Follow-up Visit

45 min

$115

Follow-up Visit

30 min

$90

ICBC Rates
ICBC Initial Assessment

60 min

$0

ICBC Follow-up Visit

45 min

$0

Chiropractic Rates
Initial Assessment

45 min

$115

Follow-up Visit

45 min

$115

Follow-up Visit

30 min

$105

Extended Follow-up Visit

20 min

$75

Orthotics
Initial Assessment & Orthotics

$475

Orthotics Fitting

$0

Shockwave Therapy
Shockwave Therapy, Initial Assessment

40 min

$135

Shockwave Therapy, Follow-up Visit

15 min

$85

ICBC Rates
ICBC Initial Assessment

30 min

$0

ICBC Follow-up Visit

15 min

$0

Kinesiology Rates
Initial Assessment

45 min

$110

Follow-up Visit

30 min

$70

Follow-up Visit

45 min

$90

Follow-up Visit

60 min

$110

Complimentary Phone Consult

15 min

$0

Fitness Appraisal, Initial Assessment

60 min

$160

ICBC Active Rehabilitation Rates
Active Rehabilitation, Initial Assessment

45 min

$0

Active Rehabilitation, Follow-up Visit

45 min

$0

Telehealth Rates
Telehealth Follow-up

30 min

$0

Telehealth Follow-up

45 min

$0

Telehealth Follow-up

60 min

$110

Insurance billing

Direct billing

We offer direct billing to select providers for eligible services. Coverage varies between plans, so please confirm your coverage, co-payments, and deductibles with your insurer before your appointment.

Direct billing cannot be guaranteed at every appointment, as claim submission may be affected by individual policy details or insurer portals. A valid credit card on file may be required. Any amount not covered by insurance remains the patient’s responsibility.

Before you visit

Billing & payment

We offer direct billing to select providers for eligible services. Coverage varies between plans, so please confirm your coverage, co-payments, and deductibles with your insurer before your appointment.

Payment

Payment is due at the time of service unless otherwise arranged. Receipts are provided for reimbursement where applicable. Payment for all services remains the responsibility of the patient.

Cancellations

We require 48 hours’ notice for appointment cancellations or changes. Appointments cancelled with less than 48 hours’ notice may be subject to a 50% cancellation fee. Changes may be made online or by contacting contact@retrievehealth.ca.

Before your appointment

After booking, you’ll receive an email with intake forms and appointment details. Please complete all required forms before your scheduled visit.

Contact

For billing or appointment-related questions, please contact contact@retrievehealth.ca.
Common questions

Frequently asked questions

We’re located at 628 6th Avenue, Suite 550, New Westminster, BC V3M 6Z1, serving the Royal City and surrounding Lower Mainland communities.
Yes. We provide direct billing to many extended health insurers, and ICBC and WorkSafeBC (WSBC) visits are direct-billed at no cost to eligible patients.
In British Columbia you do not need a referral to book physiotherapy, chiropractic, massage therapy, or kinesiology. Some extended health plans may require one for reimbursement, so please confirm with your insurer.
Physiotherapy (including pelvic health), chiropractic, registered massage therapy, and kinesiology, all under one roof in New Westminster.
You can book online anytime through our Jane booking system, or call us at (778) 561-2713. Not sure which service fits? Give us a call and we’ll help you choose.
We’re open Tuesday to Friday 8:00am to 8:00pm, Saturday 9:00am to 4:00pm, and Sunday 10:00am to 4:00pm. We’re closed Mondays.